How can I monitor my packages shipment progress? All shipments can be monitored directly on our website or through our partners such as 17track.net.
What do I do if my package says “delivered” but I can’t locate it? In these situations, we are happy to help! Please fill out our contact form, or email us directly at info with your tracking number and delivery details.
When can I expect delivery? West Bank delivers packages Monday through Friday between 8 a.m. and 9 p.m.
Does West Bank offer delivery on the weekends? In select service areas we provide deliveries Saturdays 8 a.m. to 9 p.m. and Sundays 8 a.m. to 9 p.m.
Can I change the delivery address of my package? In most cases the shipper of the package will need to approve any changes, however you can still reach out to us by filling out our contact form or calling (844) 616-9378.
What are West Bank’s hours of operation? Monday - Friday: 8 a.m.-9:00 p.m.Saturday: 8 a.m.-8 p.m.Sunday: 8 a.m.-5 p.m.
Does West Bank have a phone number where I can speak to someone? Our customer service team can be reached by calling (844) 616-9378
Where can I email about questions regarding my package? All package and delivery questions can be emailed to info